How do you post?
We currently use Australia Post and Ego Couriers for Australia.

When will my order be shipped?
We generally ship within 1-2 business days of receipt of your order.  Please allow for weekends and public holidays. If you require your cookies urgently please e-mail us at

 Do you offer refunds?
Kookas Natural Cookies does not accept returns unless faulty or wrongly described. If you are unhappy with your order please e-mail us at